Privacy Policy

Website Privacy Notice

1. Introduction

Welcome to Access Bank Tanzania’s website. We respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how Access Bank Tanzania Limited (“we,” “us,” “our”), with its principal place of business (at 5th and 6th floor Uhuru Heights building, Bibi Titi Road Upanga Dar es Salaam, Tanzania) collects, uses, shares, and safeguards your personal information when you visit or interact with our website.

This Notice is provided in accordance with the Tanzania Personal Data Protection Act (PDPA) 2023 and the General Data Protection Regulation (GDPR) where applicable.

2. 1) What Personal Information We Collect

We may collect and process the following types of personal information:

1. a) Location Information:

• IP Address
• Geo-Tracking (to determine general location for security and compliance purposes)

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2. b) Cookies and Tracking Technologies:

• Session Information: Time and duration of visits, pages viewed, interactions, and clicks.
• Preferences: Language settings, preferred branches, and frequently used services.

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2. c) Feedback and Support Information:

• Customer Feedback: Responses from surveys, reviews, or complaints.
• Live Chat or Support Logs: Records of conversations with our customer support teams.

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2. d) Analytics Insights:

• Demographic Data: Broad demographic indicators for service improvement.
• Campaign Effectiveness: Responses to promotional offers or advertisements.
• Website Interactions: Pages visited, time spent, and actions taken (e.g., applying for loans, initiating transfers).
• Transaction Behaviour: Patterns of spending, saving, and payment activities (collected and analysed in aggregate).

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4. 2) How We Use Your Personal Information

We process your information for the following purposes:

• Provide Banking Information: To present details on our products and services.
• Enhance User Experience: To analyse website traffic, optimize website functionality, and ensure ease of navigation.
• Respond to Queries: To address inquiries, feedback, and complaints you submit.
• Personalize Marketing (with Consent): To tailor marketing messages and offers based on aggregated insights, only if you have provided your consent.
• Fraud Prevention and Compliance: To verify geographic consistency of transactions and comply with legal and regulatory requirements.

4. 3) Legal Basis for Processing

We rely on the following legal bases as permitted by PDPA and GDPR:

• Performance of a Contract: To handle service requests or inquiries related to our banking services.
• Consent: For the use of non-essential cookies and personalized marketing campaigns.
• Legitimate Interests: To enhance security, improve our website, and understand user interactions, provided these interests do not override your fundamental rights and freedoms.

5. 4) Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance website functionality, user navigation, and overall experience.
• Gather analytics to improve our website’s performance and relevance.

You can manage your cookie preferences through your browser settings. 

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7. 5) Your Rights

You have the right to:

• Access Your Information: Request copies of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your information, subject to legal or regulatory retention requirements.
• Restrict Processing: Request limiting the processing of your information in certain circumstances.
• Withdraw Consent: Opt out of marketing communications or disable non-essential cookies at any time.
• Object to Processing: Object to processing of your data based on legitimate interests, unless we have compelling lawful grounds to continue.

To exercise these rights, please contact us at:
Email:DataProtectionTanzania@accessbankplc.co.tz
Toll-Free Number:0800714141

If you are not satisfied with how we handle your requests, you have the right to lodge a complaint with the Tanzanian Data Protection Commissioner or the relevant supervisory authority.

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8. 6) Data Retention

We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Notice, and as required by applicable laws and regulations. When determining retention periods, we consider the nature of the information, its sensitivity, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. 7) Security Measures

We have implemented appropriate technical and organizational measures to protect your information, including secure servers, data encryption, strict access controls, and regular security assessments. While we strive to protect your data, no system is completely secure. We continuously update our security protocols to mitigate risks. 

9. 8) Sharing and International Transfers of Your Information

We may share your information with trusted third-party service providers (e.g., analytics or IT support) who assist us under strict confidentiality and data protection agreements. If we transfer your data outside Tanzania, we will ensure adequate safeguards are in place, as required by PDPA and GDPR.

10. 9) Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements or our data processing practices. The “last updated” date will be noted at the top of the Notice. We encourage you to review this Notice periodically.

11. 10) Contact Us

If you have any questions or concerns about this Privacy Notice or our data protection practices, please contact us: Toll-Free Number: 0800714141